An extension user can transfer a call to another extension or an outside party. The following features are available:

Feature

Transferring method

With Announcement

Transfer is completed after announcing the transfer to the destination party.

Without Announcement

Transfer is completed without an announcement.
After dialing the transfer destination, the originator can replace the handset once a ringback tone is heard.

Call Transfer with Announcement is also known as Call Transfer–Screened.

Call Transfer without Announcement is also known as Call Transfer–Unscreened.

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If Music on Hold is enabled, music can be sent to the held party while the call is being transferred. (

1.12.4 Music on Hold) It is programmable whether a ringback tone or music is sent to the caller. (

Music for Transfer [712])

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If the transfer destination extension has set FWD to an outside party, the call will be transferred to the outside party. (

1.3.1.2 Call Forwarding (FWD))

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Class of Service (COS) programming determines the extensions that are able to transfer a call to an outside party (

Call Transfer to CO Line [503]). COS can also prohibit transferring to an extension of another PBX via the TIE line service using the PBX code method (Access with PBX Code). (

1.26.1.2 PBX Code Method (Access with PBX Code))

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Transfer Recall for Call Transfer without Announcement
If the transfer destination does not answer within the preprogrammed Transfer Recall time (

Transfer Recall Time [201]), the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If a Transfer Recall destination is not assigned, the call will return to the extension.

[Available destination for Transfer Recall]

Destination

Availability

Wired Extension (PT/SLT/T1-OPX)

ICD Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analog/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

CO Line Group Access no. + CO Line Group no. +
Phone no.

Extension of Another PBX (via TIE Line, Access with PBX Code)

Extension of Another PBX (via TIE Line, Access without PBX Code)

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One-touch Transfer
DSS Console users and the proprietary telephone (PT) users can hold a call and quickly transfer it to an extension by pressing the DSS button directly. A One-touch Dialing button can also be used if the TRANSFER command is stored with an extension number or a telephone number (

1.6.1 Memory Dialing Features).

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Consultation Hold
When an extension user performs a Call Transfer, the call is placed automatically on consultation hold (

1.12.5 Consultation Hold).