User Manual

• 3.1.2 Settings on the Programming Mode

[General]

•	FWD for CO Line Calls/Intercom Calls The FWD feature can be set for CO line calls, for intercom calls, or for both of them by the extension user.
•	FWD from ICD Group (Group FWD) COS programming determines the ICD groups that can use this feature.
•	FWD to CO Line COS programming determines the extensions or ICD groups that can forward calls to an outside party ( Call Forwarding to CO Line [504]). The original extension's Toll Restriction (TRS) and Automatic Route Selection (ARS) still apply to the forwarded call. ( 1.8.1 Toll Restriction (TRS), 1.9.1 Automatic Route Selection (ARS))
•	CO Line Call Duration If a call between an extension user and an outside party, or between two outside parties is established, the call duration can be restricted by a system timer ( Extension-to-CO Line Call Duration [472], CO-to-CO Line Call Duration [473]). If the timer expires, the line will be disconnected. ( 1.10.8 CO Line Call Limitation)
•	Multiple FWD Calls can be forwarded up to four times. The following forwarding features are counted as Multiple FWD:
	— FWD–Busy or Busy/No Answer (in case a destination extension is busy), or All Calls — Idle Extension Hunting–Overflow — Intercept Routing–Busy/DND (in case a destination extension is busy or in DND mode) — ICD Group Overflow
	In the above illustration, forwarding stops at extension E. However, forwarding can go farther in the following cases: — If a destination extension rings, and then the call is redirected to the forward destination by the FWD–No Answer or Busy/No Answer feature. — If a destination extension rings, and then the call is redirected to the intercept destination by the Intercept Routing–No Answer feature. — If a call waits in a queue of an ICD group, and then the call is redirected to the overflow destination by the Queuing Time Table. ( 1.2.2.3 Queuing Feature) In the above cases, the forwarding counters reset to zero, and calls can be forwarded up to four times again from the applicable extension that occurred in the case above.
•	Boss & Secretary feature It is possible to call the original extension from the destination extension regardless of the forward setting.
•	Message Waiting When a call is forwarded, Message Waiting information is not forwarded. The MESSAGE button light turns on at the originally called extension. ( 1.17.1 Message Waiting)
•	Idle Extension Hunting Idle Extension Hunting applies to calls forwarded to a busy extension in an idle extension hunting group.

[All Calls and Busy]

•	If the forward destination is not available to answer a call, this feature is canceled and the original destination will ring for the following types of calls:
	— Doorphone call — CO Line calls which arrived through an LCOT or T1 (LCOT/GCOT) card

[No Answer and Busy/No Answer]

•	No Answer Time The number of rings before the call is forwarded is programmable for each extension ( Call Forwarding–No Answer Time [605]).

[Follow Me]

•	This feature is only available when "Deny Remote Operation by Other Extension" is disabled for the original extension's COS.

User Manual

• 1.5.1 Call Forwarding

User Manual

• 1.2.4 When the Dialed Line is Busy or There is No Answer
• 1.7.2 Do Not Disturb (DND)