Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. These messages can explain the reason for their absence, and may be edited through system programming and personal programming.

The following Absent Messages may be programmed:

Type

Message No.

Message (Example)

Description

System message

Will Return Soon

Messages may be edited through system programming. They can be used by any extension user.

Gone Home

At Ext %%%% (Extension Number)

Back at %%:%% (Hour:Minute)

Out until %%/%% (Month/Day)

In a Meeting

Personal message

A message is programmable by each extension through personal programming (Personal Absent Message), which can only be used by that extension user.

Note
	The "%" shown above indicates a parameter to be entered when assigning a message at an individual extension. Up to seven "%"s can be stored for each message.

An account code is used to identify outgoing CO line calls for accounting and billing purposes. The account code is appended to the Station Message Detail Recording (SMDR) call record. For example, a firm can use an account code for each client to determine which calls were made for which client, and can submit a bill to the client according to the client's account code as shown on the SMDR call record.
There are two methods of entering account codes explained below.
One of the methods is selected for each extension based on Class of Service (COS) programming.

Mode

Description

Option

An extension user can enter an account code, but is not required to.

Forced

An extension user must always enter an account code before seizing a CO line.

Different telephone carriers charge different rates for calls placed to different areas. Your PBX may use different telephone carriers to make calls to different areas in an effort to reduce costs.

Automatic Route Selection (ARS) is a feature which automatically selects different carriers each time a CO line call is made. In order to use ARS effectively, various ARS-related tables must be preprogrammed to tell the PBX which calls should be placed using which carriers, during which time of day.

If you do not activate ARS, if ARS is bypassed, or if you do not use multiple carriers, CO line calls will be connected via the carrier contracted for each line (default carrier).

[Carrier Selection Procedure Flowchart]
The numbers in parentheses indicate the corresponding items found under [Programming Procedures] on the following pages.

[Programming Procedures]

ARS Mode

ARS is turned on by selecting under which circumstances it operates – either when an extension user makes a call using the Idle Line Access method, or when any CO Line Access method is used. (→ 1.3.15 CO Line Access). ARS can also be turned off for the entire system.
→ 2.15.1 [8-1] System Setting—

ARS Mode
→ [320] ARS Mode

Leading Number Exception Table

Once ARS is activated, store the telephone numbers that will bypass ARS in the Leading Number Exception Table.

Note that the first few digits (leading number) of a telephone number, such as an area code or local exchange, can also be stored, so that all calls to those areas or exchanges are exempted from ARS. Also note that the CO Line Access number is always ignored by ARS and does not need to be programmed here.

Calls that are exempt from ARS are connected to the user-selected line, via the default carrier for that line.

[Programming Example: ARS Leading Number Exception Table]

^*1

→ 2.15.7 [8-6] Leading Number Exception

→ [325] ARS Exception Number

In this example:

555, 556, and 567 are local exchanges. (555-XXXX, 556-XXXX, 567-XXXX)

These calls can be made using any carrier, and are therefore exempt from ARS.

Leading Number Table

Next, store the leading numbers of telephone numbers that should be routed by ARS, and assign a Routing Plan to each leading number that will control how calls containing these leading numbers are routed.

When an extension user dials a number which contains a leading number stored in the ARS Leading Number Table, the call will be routed the corresponding Routing Plan assigned here. Note that the CO Line Access number is always ignored by ARS and does not need to be programmed here.

Before programming the details of each Routing Plan (explained below), you can simply assign here the same Routing Plan number to all the different leading numbers which will be routed the same way.

If a dialed number matches two or more leading numbers stored in the ARS Leading Number Table, the lowest numbered location will have priority.

[Programming Example: ARS Leading Number Table]

^*1

→ 2.15.2 [8-2] Leading Number—

Leading Number
→ [321] ARS Leading Number

^*2

→ 2.15.2 [8-2] Leading Number—

Additional Number of Digits

^*3

→ 2.15.2 [8-2] Leading Number—

Routing Plan Number
→ [322] ARS Routing Plan Table Number

Additional Number of Digits

In order for calls to be made using the desired carrier, telephone numbers dialed by extension users must be modified to meet the criteria required by the carrier. (Refer to 5. Carrier Table.) This modification usually involves removing digits and adding access codes to the beginning of the dialed number.

In situations where a preprogrammed number (such as an Itemized Billing Code) must be added automatically after the telephone number that was dialed by the extension user, set the Additional Number of Digits to a value greater than 0.

Routing Plan

Since the preferred carrier may vary depending on the time of day, you can create an ARS-specific time table and break each day of the week into different time blocks. A different carrier can then be assigned to each time block.

Routing Plan Time Table: For each Routing Plan, a different carrier can be assigned for each time of day and each day of the week. Each day can have up to four programmable time blocks.

Routing Plan Priority: For each Routing Plan, a different carrier can be assigned a different priority for each time of day. Generally, the carrier assigned to priority 1 will be used, however, if the CO lines assigned to this carrier are busy, a different available carrier will be used according to priority level.

^*1

→ 2.15.4 [8-3] Routing Plan Time—Time Setting
→ [330] ARS Routing Plan Time Table

^*2

→ 2.15.5 [8-4] Routing Plan Priority
→ [331–346] ARS Routing Plan Table (1–16)

Carrier Table

Each carrier must be programmed in the Carrier Table. Here each carrier is assigned a carrier number, name, the CO lines it is used with, etc.

→ 2.15.6 [8-5] Carrier—Carrier

Carrier Name: Assign a name for the carrier. Used only as a reference.

Trunk Group: Assign the trunk groups which can be used when making calls via this carrier.

Carrier Access Code: Enter the carrier's access code. Consult carrier for details.

Removed Number of Digits: There may be circumstances where the user-dialed number must be modified in order for the carrier to connect the call. In this case, enter here the number of digits to be removed automatically from the beginning of the dialed number.

Modify Command: When a call is made using this carrier, the telephone number must be modified to meet the criteria required by the carrier in order to connect the call. Program here the commands needed to modify the user-dialed number as necessary.

[Command Explanation]

[Programming Example: Carrier Table]

^*1

→ 2.15.6 [8-5] Carrier—Carrier—

Carrier Name
→ [350] ARS Carrier Name

^*2

→ 2.15.6 [8-5] Carrier—TRG 01–TRG 64
→ [351] ARS Trunk Group for Carrier Access

^*3

→ 2.15.6 [8-5] Carrier—Carrier—

Carrier Access Code
→ [353] ARS Carrier Access Code

^*4

→ 2.15.6 [8-5] Carrier—Carrier—

Removed Number of Digits
→ [352] ARS Removed Number of Digits for Carrier Access

^*5

→ 2.15.6 [8-5] Carrier—Carrier—

Modify Command

ARS Options

Authorization Code for Tenant

A Carrier Authorization Code can be assigned to each tenant.
→ 2.15.6 [8-5] Carrier—Authorization Code for Tenant

Authorization Code for Trunk Group

A Carrier Authorization Code can be assigned to each trunk group.
→ 2.15.8 [8-7] Authorization Code for TRG

Itemized Billing Code

An Itemized Billing Code can be assigned for each extension and for each verification code.

If a call is not made from an extension, such as via Direct Inward System Access (DISA) or TIE line, and no verification code is used, the Itemized Billing Code assigned to location 1 in the Verification Code Table will be used.
→ 2.11.1 [4-1-1] Wired Extension—Extension Settings—Option 1—

ARS Itemized Code
→ 2.11.10 [4-2-1] Portable Station—Extension Settings—Option 1—

ARS Itemized Code
→ 2.13.3 [6-3] Verification Code—

Itemized Billing Code for ARS

WARNING
The software contained in the ARS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service.

Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer's employees from gaining access to the network and to these codes.

KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

•	Logging Outgoing Calls by SMDR Whether SMDR logs the user-dialed number or the ARS-modified number is determined through system programming. (→ 1.16.3 SMDR (Station Message Detail Recording)) → 2.18.1 [11-1] Main—SMDR Options—Option—ARS Dial
•	ARS Data Import/Export ARS tables and data can be copied to and from the PBX and a PC using the Maintenance Console software. Files are saved in CSV (Comma Separated Value) format. Because of the large amounts of programming that may be necessary to use ARS effectively, you may choose to export ARS tables and data to a PC, edit them using the software of your choosing, then import the new data to the PBX. This is particularly convenient if you need to update your ARS tables for new area codes or telephone rates, or when you'd like to copy ARS tables from one PBX to another. → 2.5.7 Tool—Import → 2.5.8 Tool—Export
•	TRS Toll Restriction (TRS) checks are performed before ARS number modification, so program TRS Denied Code Tables and Exception Code Tables accordingly. (→ 1.17.6 TRS (Toll Restriction))
•	When ARS Routing Takes Place ARS routing takes place after the preprogrammed number of digits (leading number + additional number of digits) have been dialed.

If the line is busy when a call is made, a callback ring can inform the caller when the line becomes free.

If the called party was another extension, or if the dialed number is handled by Automatic Route Selection (ARS), the number is automatically redialed after the extension user answers the callback ring.

After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only.

This feature is also known as Automatic Station Release.

The PBX clock can be adjusted automatically in the following two ways:

Daylight Saving Time Setting

The start and end dates of Daylight Saving Time can be programmed. The PBX clock will automatically adjust itself one hour forward or backward at 2:00 A.M. on the programmed date, if enabled through system programming. At 2:00 A.M. on the start date, the clock will change to 3:00 A.M., and at 2:00 A.M. on the end date, the clock will change to 1:00 A.M.

Note
	If a Timed Reminder (Remote Wake-up call) is set:

–	On the Daylight Saving Time start date, a reminder set for between 2:00 A.M. and 3:00 A.M. will not ring.
–	On the Daylight Saving Time end date, a reminder set for between 1:00 A.M. and 2:00 A.M. will ring twice.

Time Information from Telephone Company

Time information can be received when

–	An incoming or outgoing call through an ISDN line is received/made.
–	An incoming call through an analog line with Caller ID which includes time information is received.

The PBX clock will be adjusted everyday with the first call after 3:05 AM, if enabled through system programming.

Note
	If a Timed Reminder (Remote Wake-up call) is set, the setting will not ring or will ring twice depending on the adjustment.

Time Information through Simple Network Time Protocol (SNTP)

By connecting the PBX to an SNTP server, it is possible to receive and update the time setting.

The PBX clock will be adjusted everyday at 3:05 AM, if enabled through system programming.

•	An extension user can select only one Absent Message at a time. The selected message is displayed at the extension while on-hook.
•	The caller must use a display proprietary telephone (PT) to see the Absent Message.

•	PC Programming Manual
•	2.9.9 [2-6-1] Numbering Plan—Main—Features—Absent Message Set / Cancel
•	2.11.1 [4-1-1] Wired Extension—Extension Settings—Option 3—Absent Message
•	2.11.10 [4-2-1] Portable Station—Extension Settings—Option 3—Absent Message
•	2.13.5 [6-5] Absent Message
•	PT Programming Manual
•	[008] Absent Message

•	An account code can be stored in Memory Dialing (One-touch Dialing, for example).
•	Account Button A flexible button can be customized as the Account button. The Account button is used in place of the feature number for entering an account code. This button is useful because it can be used at any time, while feature number entry is allowed only when hearing a dial tone before seizing a CO line.
•	Extension users can enter an account code at any time during a call, including after the call has been disconnected and a reorder tone is heard. However, if an account code is entered after there is no longer a reorder tone, the call will not be stored in the SMDR record.
•	If an account code is entered more than once, the code entered last is logged in the SMDR.
•	Even in Forced mode, emergency numbers can be dialed without an account code. (→ 1.5.2 Emergency Call)
•	Proprietary telephone (PT) users can also enter an account code for incoming CO line calls during a conversation.
•	Verification Code Entry To identify who made a CO line call for accounting and billing purposes, a verification code can be used. This code can be used at any extension. (→ 1.19.1 Verification Code Entry)

•	PC Programming Manual
•	2.9.9 [2-6-1] Numbering Plan—Main—Features—Account Code Entry
•	2.9.12 [2-7-1] Class of Service—COS Settings—CO & SMDR—Account Code Mode
•	PT Programming Manual
•	[508] Account Code Mode

•	1.3.20 COS (Class of Service)
•	1.6.3 Flexible Buttons
•	1.16.3 SMDR (Station Message Detail Recording)

•	PC Programming Manual
•	2.5.7 Tool—Import
•	→ ARS - Leading Digit
•	→ ARS - Except Code
•	→ ARS - Routing Plan
•	2.5.8 Tool—Export
•	2.9.5 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone—Dial—Extension Inter-digit
•	2.9.18 [2-9] System Options—Option 3—Dial Tone—Dial Tone for ARS
•	2.11.1 [4-1-1] Wired Extension—Extension Settings—Option 1—ARS Itemized Code
•	2.11.10 [4-2-1] Portable Station—Extension Settings—Option 1—ARS Itemized Code
•	2.13.3 [6-3] Verification Code—Itemized Billing Code for ARS
•	2.15 [8] ARS
•	2.18.1 [11-1] Main—SMDR Options—Option—ARS Dial
•	PT Programming Manual
•	[320] ARS Mode
•	[321] ARS Leading Number
•	[322] ARS Routing Plan Table Number
•	[325] ARS Exception Number
•	[330] ARS Routing Plan Time Table
•	[331–346] ARS Routing Plan Table (1–16)
•	[350] ARS Carrier Name
•	[351] ARS Trunk Group for Carrier Access
•	[352] ARS Removed Number of Digits for Carrier Access
•	[353] ARS Carrier Access Code

•	If the callback ring is not answered within 10 seconds, callback is canceled.
•	If the extension hears a busy tone before dialing the telephone number, only the CO line or trunk group is reserved. After answering the callback ring, the extension should dial the telephone number.
•	An extension can set only one Automatic Callback Busy. The last setting is effective.
•	Multiple extension users can set this feature for the same CO line at the same time. However, a maximum of four extension users can set this feature to one extension. Callback ringing will be sent to extensions in the order that the feature was set. In other words, the extension that set the feature first will receive a callback ringing first.
•	This feature cannot be used for calls to a Voice Processing System (VPS).

•	PC Programming Manual
•	2.9.9 [2-6-1] Numbering Plan—Main—Features—Automatic Callback Busy Cancel
•	2.9.11 [2-6-3] Numbering Plan—B/NA DND Call Feature—Automatic Callback Busy
•	PT Programming Manual
•	None

•	PC Programming Manual
•	2.9.5 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone
•	→ Dial—Extension First Digit
•	→ Dial—Extension Inter-digit
•	→ Tone Length—Reorder Tone for PT Handset
•	→ Tone Length—Reorder Tone for PT Hands-free
•	PT Programming Manual
•	None

•	Through system programming, it is possible to specify SNTP, ISDN, or neither method as the selected method of automatic time adjustment.
•	Station Message Detail Recording (SMDR) will log call information using the PBX clock so that the logging time will be overlapped at the end of Daylight Saving Time. (→ 1.16.3 SMDR (Station Message Detail Recording))

•	PC Programming Manual
•	2.9.2 [2-1-2] Date & Time—SNTP / Daylight Saving—Automatic Time Adjustment
•	2.9.3 [2-1-2] Date & Time—SNTP / Daylight Saving—Daylight Saving
•	PT Programming Manual
•	None

•	1.9.16 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES
•	1.17.4 Timed Reminder