1.8 H

1.8.1 Hands-free Answerback

Description

A proprietary telephone (PT) user with a speakerphone or optional headset can talk to a caller without lifting the handset. If the user receives a call in Hands-free Answerback mode, a hands-free conversation is established in the following method:

Type

Answering Method

Intercom Call
Established immediately after a beep tone at the called extension and the caller hears a confirmation tone.
CO Line Call
Established after a specified number of rings, a called extension hears a beep tone.

Conditions

Hands-free Answerback applies to:
Intercom calls and CO line calls, including calls directed to an incoming call distribution group (ICD) in UCD or Priority Hunting distribution method. (→ 1.9.2 ICD Group Features—Group Call Distribution)
Hands-free Answerback for CO Line Calls
System programming is required to use this feature.
Hands-free Answerback for Calls From an Extension That Placed a CO Line Call on Consultation Hold
Calls from an extension that placed a CO line call on Consultation Hold can be treated by this feature as either intercom calls or CO line calls, depending on system programming. If treated as intercom calls, the call will be established immediately.
When transferring a call from an analog CO line, users are strongly recommended to perform a screened transfer, so that the outside caller is not automatically connected to an extension using Hands-free Answerback when the extension user is absent.
Secret Monitor
The beep tone heard by the called party before answering can be eliminated through system programming.
Alternate Receiving/Calling Mode (Ring/Voice) Override
Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the Alternate Calling mode from the caller.
Hands-free Answerback with Headset
The Hands-free Answerback feature can also be used with a headset.

Programming References

PC Programming Manual
2.9.5 [2-3] Timers & CountersDial / IRNA / Recall / Tonelozenge.gifTone Length—Reorder Tone for PT Hands-free
2.9.18 [2-9] System Options
    → Option 1lozenge.gifPT Operation—Automatic Answer for Call from CO after
    → Option 3lozenge.gifConfirmation Tone—Tone 2 : Paged / Automatic Answer
    → Option 4lozenge.gifTransfer—Automatic Answer for Transferred Call
2.11.1 [4-1-1] Wired Extension—Extension Settings
    → Option 5lozenge.gifAutomatic Answer for CO Call
    → Option 6lozenge.gifForced Automatic Answer
PT Programming Manual
None

Feature Manual References

1.9.13 Intercom Call

Operating Manual References

1.3.30 Hands-free Answerback

1.8.2 Hands-free Operation

Description

A proprietary telephone (PT) user can talk to another party without lifting the handset. Pressing specific buttons, such as REDIAL, automatically activate hands-free mode.

Conditions

PTs with the MONITOR Button
PTs with the MONITOR button can dial in hands-free mode but cannot have hands-free conversations.

Programming References

PC Programming Manual
2.9.5 [2-3] Timers & CountersDial / IRNA / Recall / Tonelozenge.gifTone Length—Reorder Tone for PT Hands-free
2.11.1 [4-1-1] Wired Extension—Extension SettingsOption 4lozenge.gifLCS Answer Mode
PT Programming Manual
None

1.8.3 Headset Operation

Description

This PBX supports headset compatible proprietary telephones (PTs). A PT user can talk to another party hands-free and without lifting the handset by using an optional headset.
For connection and operation, refer to the Operating Instructions for the headset.
This feature is also known as Handset/Headset Selection.

Conditions

If headset mode is on, pressing the SP-PHONE button activates the headset, not the built-in speaker.
To set the headset mode on a digital proprietary telephone (DPT), use personal programming (Headset Operation) or press the Headset button. To set headset mode on an analog proprietary telephone (APT), use the handset/headset selector located on the telephone and/or on the headset.
Headset Button
Any flexible button on a DPT can be customized as the Headset button. The Headset button can be also assigned to a flexible button on an APT, but the button will have no function.
Answer/Release Button
A flexible button can be customized as an Answer button or a Release button. Such buttons are useful for headset operation. It is possible to answer an incoming call by pressing the Answer button. While hearing a call waiting tone during a conversation, pressing the Answer button enables one to answer the second call by placing the current call on hold. Pressing the Release button enables one to disconnect the line during or after conversation, or to complete a Call Transfer.
It is possible to change from headset mode to hands-free mode or vice versa during a conversation by pressing the Headset button.
Headset users cannot use the following features:
Automatic Redial (→ 1.15.1 Redial, Last Number)
Receiving the Off-hook Call Announcement (OHCA) (→ 1.12.3 OHCA (Off-hook Call Announcement))
Receiving the Whisper OHCA (→ 1.20.4 Whisper OHCA)

Programming References

PC Programming Manual
2.8.21 [1-1] Slot—Port Property - Extension Portlozenge.gifHeadset OFF/ON
2.8.40 [1-1] Slot—Port Property - IP-Extension PortIP-PT Registration and De-registrationlozenge.gifHeadset OFF/ON
2.11.5 [4-1-4] Wired Extension—Flexible Buttonlozenge.gifType
2.11.17 [4-3] DSS Consolelozenge.gifType
PT Programming Manual
None

Feature Manual References

1.6.3 Flexible Buttons

Operating Manual References

1.3.32 Headset Operation
3.1.2 Personal Programming

1.8.4 HOSPITALITY FEATURES

Description

This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms.

Feature

Description

Details in

Room Status Control
An extension designated as the hotel operator can set the check-in status of rooms remotely.
1.15.3 Room Status Control
Remote Wake-up Call
An extension designated as the hotel operator can set a timed reminder for a room remotely.
1.17.4 Timed Reminder
SMDR for External Hotel Application
Hospitality feature data, including check-in, check-out, and timed reminder times, can be output to SMDR for use in a PC-based hotel application.
1.16.3 SMDR (Station Message Detail Recording)

1.8.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

Description

This PBX can be installed behind an existing PBX (host PBX) by connecting the extension ports of the host PBX to the CO line ports of this PBX (behind PBX). A Host PBX Access code is required for the behind PBX to access the telephone company (e.g., to make outside calls) through the host PBX. The CO line access number of the host PBX should be stored as a Host PBX Access code on a trunk group of the behind PBX.
A preprogrammed Pause time will be automatically inserted between the user dialed Host PBX Access code and the subsequent digits (1.13.4 Pause Insertion).

[Example]

imf1121a.gif
 
Note
In this example, "0" should be assigned as a Host PBX Access code for trunk group (TRG) 1 of this PBX.

Conditions

TRS
TRS checks only the dialed telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. (→ 1.17.6 TRS (Toll Restriction))
ARS
A pause is not automatically inserted between the user-dialed access code and the subsequent digits when ARS mode is enabled. (→ 1.1.3 ARS (Automatic Route Selection))
SMDR
The dialed number including the Host PBX Access code will be recorded on Station Message Detailed Recording (SMDR) only if the modified number setting is selected in the ARS setting for SMDR.
When a Host PBX Access code is assigned to a trunk group, calls to extensions of the host PBX are not recorded on SMDR.
A Host PBX Access Code can be used to record only long distance calls on SMDR when a CO line port is connected directly to the telephone company (not a host PBX). This is allowed when the long distance code (e.g., “0”) is assigned as the Host PBX Access code. All local calls (e.g., calls that do not require a “0” to be dialed first) are treated as extensions of the telephone company and do not get recorded on SMDR, because in this case this PBX recognizes the telephone company as the host PBX. Therefore, only long distance calls are recorded on SMDR.

Programming References

PC Programming Manual
2.10.1 [3-1-1] Trunk Group—TRG SettingsHost PBX Access Code
2.18.1 [11-1] MainSMDR Optionslozenge.gifOption—ARS Dial
PT Programming Manual
[471] Host PBX Access Code

Feature Manual References

1.16.3 SMDR (Station Message Detail Recording)
2.1 Capacity of System Resources

1.8.6 Hot Line

Description

An extension user can make an outgoing call by simply going off-hook, if the user has previously stored the telephone number or the extension number.
If the Hot Line feature is set and the user goes off-hook, a dial tone is generated for a specified time assigned through system programming and then dialing starts. During this waiting time the user can dial another party, overriding the Hot Line feature.
This feature is also known as Pickup Dialing.

Conditions

Compatible Telephone
Proprietary telephone (PT), single line telephone (SLT), T1-OPX, and portable station (PS)

Programming References

PC Programming Manual
2.9.5 [2-3] Timers & CountersDial / IRNA / Recall / Tonelozenge.gifDial—Hot Line (Pickup Dial) Start
2.9.9 [2-6-1] Numbering Plan—MainFeatureslozenge.gifHot Line (Pickup Dial) Program Set / Cancel
2.11.1 [4-1-1] Wired Extension—Extension SettingsOption 2
    → lozenge.gifPickup Dial Set
    → lozenge.gifPickup Dial No.
2.11.10 [4-2-1] Portable Station—Extension SettingsOption 2
    → lozenge.gifPickup Dial Set
    → lozenge.gifPickup Dial No.
PT Programming Manual
[204] Hot Line Waiting Time

Feature Manual References

2.1 Capacity of System Resources

Operating Manual References

1.3.34 Hot Line