An extension assigned as a manager (manager extension) can record outgoing messages (OGMs) for the following features:

Feature

Usage

Details in

Direct Inward System Access (DISA)

When a call arrives on a DISA line, the caller will hear a message.

• 1.4.8 DISA (Direct Inward System Access)

Queuing Feature

If assigned in the Queuing Time Table of the incoming call distribution (ICD) group, callers waiting in a queue will hear a message.

• 1.9.6 ICD Group Features—Queuing

Timed Reminder

When answering the Timed Reminder Alarm, the user will hear a message.

• 1.17.4 Timed Reminder

•

Hardware Requirement:

An OPB card, and MSG4 card or ESVM4 card

•

Number of Messages and Recording Time
The PBX can record a maximum of 64 messages.

•

A floating extension number is assigned to each outgoing message (OGM) (default: 5 + two-digit OGM number).

•

One MSG4 or ESVM4 card allows four messages to play simultaneously. Increasing the number of cards does not increase the total recording time or the number of messages; it increases the number of messages that can be played simultaneously.

[Example]

The maximum recording time for each card depends on the recording quality and the type of card used, as follows:

Recording Quality

Recording Time with the ESVM4 Card

Recording Time with the MSG4 Card

High
(default)

about 20 minutes

about 8 minutes

Middle

about 60 minutes

about 8 minutes

Low

about 120 minutes

about 8 minutes

When cards of different types are installed, the shortest recording time is used. For example, if an ESVM4 card and an MSG4 card are installed, the maximum recording time at default will be about 8 minutes.

Note
	When an additional MSG/ESVM card is added, it is blank—all necessary messages will need to be stored in the new card. This can be done in two ways:

a)	By installing the new MSG/ESVM card then recording each message again. The PBX will automatically store the new recordings in each card.
b)	By transferring messages from the PBX to a PC using Maintenance Console, then transferring them back to the PBX with the new MSG/ESVM card installed.

•

The same message can be played to multiple callers simultaneously.

•

Recording Methods

Record voice messages through the extension telephone.

Transfer prerecorded voice messages from an external audio source to the PBX via an external music port.

Note
	Record voice messages only; avoid the recording of music. However, it is possible to record music when using an ESVM card in High Recording Quality mode.

•

After recording messages, a manager extension can also play them back for confirmation.

•

A progress tone is sent to a manager extension before recording messages for a preprogrammed time period, or while clearing a prerecorded message assigned to a floating extension number.

•

When a manager tries to record a message, he or she will hear a ringback tone if a message channel is in use. When all ports of the MSG/ESVM card(s) become idle, the manager will hear the progress tone for a preprogrammed time period, then the PBX will automatically switch to the recording mode.

•

Class of Service (COS) programming determines which extensions can use this feature.

•

This feature is available when the called extension uses one of the following telephones:

–	KX-T7625, KX-T7630, KX-T7633, KX-T7636
–	KX-T7436
–	KX-T7235

•

Off-hook Call Announcement (OHCA) cannot be used when:

a)	The OHCA mode of the caller's COS is set to "Disable".
b)	The called extension's telephone is not compatible with this OHCA.
c)	The called extension is a digital proprietary telephone (DPT) which is connected via a USB Module to a computer running PC Console or PC Phone.
d)	The called extension is in a Digital XDP connection.

In these cases, a call waiting tone is sent to the called extension. (→ 1.3.11 Call Waiting Tone)

•

While an extension is receiving an OHCA, if the extension user places the current CO line call on hold or transfers the current intercom call or CO line call, the OHCA will become disabled and the calling extension will hear a ringback tone.

•

While an extension is receiving an OHCA, if the extension user places the current intercom call on hold, the called extension can talk to the calling extension through the handset.

•	One-touch Dialing Button Any flexible button can be customized as a One-touch Dialing button.
•	Full One-touch Dialing There is no need to go off-hook before pressing a One-touch Dialing button.

Any extension or Incoming Call Distribution (ICD) group can be designated as an operator.
This PBX supports the following types of operators:

Type

Description

PBX operator

An extension or ICD group can be assigned as a PBX operator for each time mode (day/lunch/break/night).

Tenant operator

An extension or incoming call distribution group can be assigned as a tenant operator. The tenant operator may be the extension or ICD group of another tenant.
[Example] Extension 110 in tenant 1 is the tenant operator of tenant 3.

Operator Call:
An extension user can call an operator by dialing the preprogrammed Operator Call feature number. The destination of the Operator Call depends on the following:

–	If the Tenant Service is not in use: The call is directed to the PBX operator according to the corresponding time mode.
–	If the Tenant Service is in use: The call is directed to the extension’s tenant operator. If a tenant operator is not assigned, the call is directed to the PBX operator. In this case, the current time mode of the extension’s tenant is used to determine the PBX operator that the call is directed to.

If neither a tenant operator nor a PBX operator is assigned, the caller will hear a reorder tone.

•	PC Programming Manual
•	2.9.18 [2-9] System Options—Option 1—PT Operation—Off Hook Monitor for KX-T74xx/T76xx
•	PT Programming Manual
•	None

•	3.7.1 OPB3 Card (KX-TDA0190)
•	3.7.5 MSG4 Card (KX-TDA0191)
•	3.7.6 ESVM4 Card (KX-TDA0194)

•	PC Programming Manual
•	2.6.6 Utility—Message File Transfer PC to PBX
•	2.6.7 Utility—Message File Transfer PBX to PC
•	2.8.41 [1-1] Slot—OPB3 Card Property—MSG Feature
•	2.9.5 [2-3] Timers & Counters—DISA / Door / Reminder / U. Conf—DISA—Progress Tone Continuation Time before Recording Message
•	2.9.9 [2-6-1] Numbering Plan—Main—Features—OGM Record / Clear / Playback
•	2.10.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—Queuing Sequence—Sequence 01–16
•	2.12.3 [5-3-1] Voice Message—DISA System—Option 2—Recording Mode
•	2.12.4 [5-3-2] Voice Message—DISA Message—Floating Extension Number
•	PT Programming Manual
•	[631] Sequences in Queuing Time Table
•	[730] Outgoing Message (OGM) Floating Extension Number

•	1.16.8 SVM (Simplified Voice Message)
•	2.1 Capacity of System Resources

•	PC Programming Manual
•	2.9.11 [2-6-3] Numbering Plan—B/NA DND Call Feature
•	→ BSS / OHCA / Whisper OHCA / DND Override
•	→ BSS / OHCA / Whisper OHCA / DND Override-2
•	2.9.12 [2-7-1] Class of Service—COS Settings—Extension Feature—OHCA / Whisper OHCA
•	PT Programming Manual
•	None

•	PC Programming Manual
•	2.11.1 [4-1-1] Wired Extension—Extension Settings—Option 6—Flexible Button Programming Mode
•	2.11.5 [4-1-4] Wired Extension—Flexible Button
•	→ Type
•	→ Dial (for One-touch)
•	2.11.10 [4-2-1] Portable Station—Extension Settings—Option 6—Flexible Button Programming Mode
•	2.11.13 [4-2-3] Portable Station—Flexible Button
•	→ Type
•	→ Dial (for One-touch)
•	2.11.17 [4-3] DSS Console
•	→ Type
•	→ Dial (for One-touch)
•	PT Programming Manual
•	None

•	1.6.3 Flexible Buttons
•	2.1 Capacity of System Resources

•	An extension or ICD group can be assigned as both a tenant operator and the PBX operator.
•	The same tenant operator can be assigned as the operator for multiple tenants.

•	PC Programming Manual
•	2.9.4 [2-2] Operator & BGM—PBX Operator—Day, Lunch, Break, Night
•	2.13.6 [6-6] Tenant—Operator (Extension Number)
•	PT Programming Manual
•	[006] Operator Assignment