1.23 Administrative Information Output Features

1.23.1 Station Message Detail Recording (SMDR)

Description

Automatically logs detailed information for each extension.
1.SMDR Output Port
The Serial Interface (RS-232C) port can be used to output Station Message Detail Recording (SMDR) data to a PC, printer, etc.
2.SMDR Output Data
The following data can be recorded and sent to the SMDR output port:
a)CO line call information (incoming/outgoing)
b)Intercom call information (outgoing)
c)Log-in/Log-out information
d)PBX error log (rarrow.gif 2.4.3 Local Alarm Information)
Memory for SMDR: A specified number of records (data) can be remembered by the PBX. When memory is full, the oldest data is overwritten by new data.
3.SMDR Format and Contents
The following three types of output format can be selected through system programming:
Pattern A: 80-column text without call charge information
imf1380a.gif
Pattern B: 80-column text with call charge information
imf1385a.gif
 
Pattern C: 120-column text
imf1390a.gif
[Explanation]
The following table explains the types of data logged by SMDR. Each description below refers to data indicated above by the numbers in parentheses.

Number in the Pattern

Data

Description

(1)
Date
Shows the date of the call.
(2)
Time
Shows the end time of a call as hour/minute/AM or PM.
(3)
Ext (Extension)
Shows the extension number, floating extension number, etc., which was engaged in the call.
Also shows the following codes:
Dxxx: Outgoing CO line call from a doorphone (xxx=doorphone number) (rarrow.gif 1.15.1 Doorphone Call)
Txxx: Outgoing CO line call made via TIE line service (xxx=CO line group number)
*xxx: Verified call (xxx=verified code) (rarrow.gif 1.8.5 Verified Code Entry)
(4)
CO
Shows the CO line number used for the call.
For patterns A and B, "00" will be shown for CO line numbers over hundred.
(5)
Dial Number
[CO Line Call]
Outgoing CO Line Call
Shows the dialed telephone number.
Digits shown are as follows:
0 through 9,asteriskb.gif , #
P: Pause
F: External Feature Access (EFA) signal
=: Host PBX Access code (rarrow.gif 1.5.4.6 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX))
. (dot): Secret dialing
—: Transferred call
If the transfer destination extension enters additional digits, those digits will be added after "—".

Incoming CO Line Call
Shows <I> + the caller's identification name/number.
It is also possible to show the DID call information. In this case, <D> + DID name/number is added before <I> .
[Outgoing Intercom Call]
Shows the dialed extension number followed by "EXT".
[Log-in/Log-out]
Shows the Log-in or Log-out status.
(6)
Ring
Shows the ring duration before the call was answered in minutes/seconds.
(7)
Duration
Shows the duration of the CO line call in hours/minutes/seconds.
(8)
Acc Code (Account Code)
Shows the account code appended to the call. (rarrow.gif 1.5.4.3 Account Code Entry)
(9)
CD (Condition Code)
Shows other call information using the following codes:
CL: Collect call
TR: Transfer
FW: Call Forwarding (FWD) to CO line
D0: Call using Direct Inward System Access (DISA) or TIE line service
RM: Remote maintenance (modem) (rarrow.gif 2.3.1 PC Programming)
NA: Not answered call
(10)
Cost
Shows the call charge. This is not available if your telephone company does not provide a call charge reporting service.
 
The following data can be controlled through system programming to adjust whether (or how) they are printed or displayed by SMDR.
[Programmable Items]

Item

Description

Outgoing CO line call
Controls whether outgoing CO line calls are shown. This setting is common throughout the PBX (rarrow.gif SMDR Outgoing Call Printing [804]). Class of Service (COS) programming is also required.
Incoming CO line call
Controls whether incoming CO line calls are shown (rarrow.gif SMDR Incoming Call Printing [805]).
Outgoing intercom call
Controls whether outgoing intercom calls are logged.
Log-in/Log-out status
Controls whether the Log-in/Log-out status of extensions is logged.
ARS dial
Controls whether the user-dialed number or the ARS-modified number is shown.
A Host PBX Access code ("=" followed by the access code) can be shown (as supplementary information) only when the modified number is selected in this setting. (rarrow.gif 1.9.1 Automatic Route Selection (ARS))
Caller's identification
Controls whether a caller's telephone number, name, number and name, or nothing is shown. If "none" is selected, <I> will not be shown.
DID number
Controls whether DID numbers, names, numbers and names, or nothing is shown. If "none" is selected, <D> will not be shown.
Secret dialing
Controls the display of secret dialing, when ARS-modified numbers are shown by SMDR (see "ARS dial", above). If enabled, numbers dialed secretly will be shown as dots.
If user-dialed numbers are shown by SMDR, secretly dialed numbers are always shown as dots in SMDR, regardless of this setting.
Date order
Controls the date format. (MM-DD-YY, DD-MM-YY, or YY-DD-MM)

Conditions

SMDR Format
The following SMDR format parameters can be set through system programming in order to match the paper size being used by the printer:
a)Page Length: determines the number of lines per page (rarrow.gif SMDR Page Length [802]).
b)Skip Perforation: determines the number of lines to be skipped at the end of every page (rarrow.gif SMDR Skip Perforation [803]).
The page length should be at least four lines longer than the skip perforation length.
Explanation:
imf1391a.gif
SMDR data is not deleted even if the PBX is reset.
If the PBX is reset during a conversation, the call will not be logged by SMDR.
The following calls are regarded as two separated calls in the SMDR:
Calls before and after the flash/recall/EFA signal is manually sent during a conversation
CO-to-CO line calls by Call Transfer, FWD or DISA (each is logged as both an "incoming call" and an "outgoing call")
The PBX waits for a preprogrammed length of time (rarrow.gif Call Duration Count Starting Time for LCOT [208]) after the end of dialing before starting the SMDR timer for outgoing CO line calls. When the PBX has sent out all dialed digits to the telephone company and this timer expires, the PBX begins measuring the duration of the call. A display proprietary telephone (PT) shows the elapsed time of the call. The starting time and the total duration of the call are logged by SMDR.
Serial Interface (RS-232C) Parameters
The following communication parameters can be assigned for the Serial Interface (RS-232C port) (rarrow.gif RS-232C Parameter–New Line Code [800], rarrow.gif RS-232C Parameter–Baud Rate [800], rarrow.gif RS-232C Parameter–Word Length [800], rarrow.gif RS-232C Parameter–Parity Bit [800], rarrow.gif RS-232C Parameter–Stop Bit Length [800]).
a)New Line Code: Select the code appropriate for the PC or printer. If the PC or printer automatically feeds lines with carriage return, select "CR". If not, select "CR+LF".
b)Baud Rate: Baud rate indicates the transmission speed of data from the PBX to the PC or printer.
c)Word Length: Word length indicates how many bits compose each character.
d)Parity Bit: Parity bit indicates what type of parity is used to detect errors in the string of bits composing a character. Make an appropriate selection depending on the requirements of the PC or printer.
e)Stop Bit Length: Stop bit indicates the end of a bit string which composes a character. Select an appropriate value depending on the requirements of the PC or printer.

Installation Manual References

Installation Manual

Feature Guide References